If you're experiencing an issue where your Gold earnings are 0, we're here to help you troubleshoot and resolve the problem.
Please try the following steps:
- Please note that in certain games, particularly in Jump Verse, if your score falls below a certain threshold, no Gold will be earned.
This is designed to ensure fair gameplay and reward players who achieve a minimum level of performance.
- Ensure that you have an active Game Pass. It is required to earn Gold. You can check your Game Pass status in your Game Pass Inventory at this link:
- If you have an active Game Pass, please be aware that sometimes there can be delays in the real-time reflection of earned Gold due to technical or server issues.
To address this, we recommend the following:
- Refresh or reload the app to see if the Gold is updated.
- Check your Gold history in your Wallet at this link:
Sometimes, it may take approximately 3-5 minutes for the Gold to be fully reflected.
If you believe there is an error or inconsistency in your Gold earnings, please ensure that you have followed the previous troubleshooting steps mentioned.
If the issue persists or you have further questions, our support team is ready to assist you.
Thank you for your understanding and patience as we work towards enhancing your experience in our app.