If you're experiencing an issue where your Gold Bonanza or Gold Booster is not working, we're here to help you troubleshoot and resolve the problem.
Please try the following steps:
- For Gold Bonanza to work correctly, please make sure that you are playing during the designated time slots. The current applicable time slots are as follows:
4-5am PHT (UTC+8)
12-1pm PHT (UTC+8)
8-9pm PHT (UTC+8)
Please ensure that you are playing within these time frames to activate the Gold Bonanza feature.
- Ensure that you have an active Game Pass. It is required to earn Gold. You can check your Game Pass status in your Game Pass Inventory at this link:
- If you have an active Game Pass, please be aware that sometimes there can be delays in the real-time reflection of earned Gold due to technical or server issues.
To address this, we recommend the following:
- Refresh or reload the app to see if the Gold is updated.
- Check your Gold history in your Wallet at this link:
Sometimes, it may take approximately 3-5 minutes for the Gold to be fully reflected.
If the issue persists or you have further questions, please don't hesitate to reach out to our support team.
We're here to assist you. Thank you for your understanding.