We apologize for the inconvenience you're experiencing while trying to log in.
We understand how frustrating it can be, but rest assured we are here to assist you in resolving the issue.
Let's troubleshoot the problem together.
If you're unable to receive the OTP (One-Time Password) on your device, there are a couple of options to consider:
- Ensure that you have a stable mobile signal to receive SMS messages or OTP.
A poor signal can sometimes interfere with the delivery of the OTP.
If you're facing signal issues, you can try receiving the OTP via email instead.
- Double-check the mobile number you entered during registration to ensure its accuracy.
Sometimes, a small error in the number can prevent the OTP from reaching you.
If you find any discrepancies, please provide us with the following details for further assistance:
- Mobile number (previously registered)
- Email address (associated with your account)
- Date of registration
- Mobile phone device model and operating system (OS)
- Address (if provided during registration)
In the meantime, we recommend using your registered email address as an alternative method to receive the OTP.
On the other hand, if you have forgotten your password or PIN, you can recover your PIN by visiting and clicking on "Forgot PIN" at the bottom:
An OTP will be sent to your mobile number or email, enabling you to proceed with changing your PIN.
We hope these steps help you resolve the issue.
If you need any further assistance or have additional questions, please don't hesitate to reach out to us. We're here to help.