We understand how frustrating it can be when you're not receiving the OTP for your account.
We apologize for the inconvenience caused.
Let's try a few troubleshooting steps to resolve this issue:
- Please ensure that you have a stable mobile signal to receive SMS messages or OTP.
A poor signal can sometimes affect the delivery of the OTP. If you're experiencing signal issues, you can try receiving the OTP via email instead.
- Double-check the mobile number you have entered during registration to ensure it is accurate.
Sometimes, a small error in the number can prevent the OTP from reaching you.
If you find any discrepancies, please send the following details to us:
- Mobile number (previously registered)
- Email address (associated with your account)
- Date of registration
- Mobile phone device model and operating system (OS)
- Address (if provided during registration)
In the meantime, we suggest using your registered email address as an alternative method to receive your OTP.
If the issue persists or you require further assistance, please don't hesitate to reach out to our support team.
We're here to help you get your account verified and back on track.
Thank you for your patience.